Call handling services have been part of the UK economy since the inception of the first telephone in the late 80s. Since then, most UK and other international companies have trusted call handling services to manage their telephone answering services.
Currently, UK call center statistics reveal close to 1.3 million call agent workers. This is equivalent to 4% of the overall UK labor force. The call agents often communicate with customers across the globe and are a point of contact for all their needs.
The Growing Demand for Call Centers in the UK
Recent years have seen increased demand for call handling services among businesses. Not only that, but every trusted call handling service in the UK has had experience working with clients across multiple industries worldwide. While there are many reasons to point at, the demand for -out of office hours’ access to services is a major driving force.
Similarly, the customer’s desire to enjoy services from the safety of their homes is also a major reason behind the growing demand. Technological innovations such as the rise in internet shopping services have also caused companies to embrace call handling services and tap into this huge customer base.
Modern call handling services have even begun leveraging new call center trends to ensure they stand out in the ever-growing competition. They’re also investing in a range of call handling services and good pricing structures to suit each client’s needs. That said, here are five top trusted call handling service companies you can consider in the UK.
- Moneypenny
Moneypenny is a top call handling company with more than 10,000 customers across the UK. The company has a dedicated team of PAs who are readily available to guide you on any service you need.
All the staff has access to a full online call and message log that keeps them informed on customer needs at all times. The PAs can also book appointments directly and fit them into your calendar whenever requested.
Moneypenny also has an App that keeps you well in touch with the services you need wherever you are. Service pricing depends on the call volume and the specific services you need. You can request an outsourced Switchboard, live chat, or a business phone system fully managed on your mobile by diverting your business number.
2. JAM
JAM was established in the 70s to address the needs of musicians who were missing out on performance opportunities. The company’s founders mainly set out the call answering business to help answer calls on behalf of musicians and secure their performance bookings. It’s, therefore, the UK’s longest established call answering service.
JAM handles various services, including message answering, virtual reception, and the famous JAM bespoke call handling. However, using JAM call answering services requires setting up a remotely managed account on the JAM portal.
You can log in to this account and reassign all the services you need from wherever you’re. Their online portal also allows you easy access to your information with the freedom to change your service requirements whenever you want.
3. AlldayPA
AlldayPA is your overall go-to call handling service if you’re a business owner seeking a call handling partner. The company provides you with all call handling services ranging from simple call answering services to an outsourced Call Centre.
AlldayPA boasts over 400 dedicated staff members trained to handle all your call services every day of the week. Their service charges remain standard, regardless of when you need the call services. Your calls are also handled within three rings to ensure no one is kept waiting.
One of the biggest advantages of using AlldayPA is that you’re in complete control of everything. Virtual Office software allows you to manage your messages and handle your calls. You can change your info and even add a list of your priority and VIP calls.
4. Callcare
Callcare call handling services are based in the three big cities of London, Manchester & Cambridge. They’ve been in operation since the late 90s and are now ranked among the top UK call handling services with interest in both the public and private sectors.
The company is expertly known for its flexibility, keenly focusing on ensuring your call handling needs are well addressed. All the call agents ensure that your business is assisted with quality call services tailored to your exact requirements.
Some of the call handling services managed by Callcare include remote switchboard, telephone answering, emergency call-out, helpdesk support, customer service lines, interpreter services, and outbound calls.
5. The Answer Centre
The Answer Centre doubles as a leading telephone answering and business mailing services provider in the UK. You’ll find it easy to interact with their staff, who are all based in the UK. The team is ready to address all your call answering needs no matter the size of your business or the number of inbound calls expected.
The Answer Centre provides call handling services for companies in various industries such as construction, healthcare, manufacturing, and even start-ups. You can expect all kinds of call handling services, including telephone answering, virtual office, and virtual receptionist services.
Bottom Line
Call handling services in the UK are always at the forefront in providing consumers with much-needed support and guidance. No matter your business interests, finding the best call handling services can help you take your business to the next level.
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